We're so certain that you're going to love our service, speed and features, that we're offering a Money-Back Guarantee.

Each X9 web hosting plan carries a 30 Day Money Back Guarantee.

If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding setup fees and overages.

Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the InterNIC.

This policy does not apply to any additional services such as overages, disk space, pop accounts, sub-accounts, Domain Parking accounts, etc. It does not also apply to reseller accounts, dedicated servers, management/hardening services, or any fees associated with these accounts.

Accounts cancelled/terminated by X9 for violating our Service Policies do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, warez, you will not be given any refund.

To receive a full refund you must let us know why you are not satisfied. This collation of information is used to improve and provide the highest quality service possible for our present and future customers. To receive a full refund, submit a cancellation request here. Any cancellation request will be effective upon receipt.