30 Day Money Back Guarantee
Each X9 web hosting plan carries a 30 Day Money Back Guarantee.
If you are not completely satisfied with our services within the refund time period specified for your plan, you will be given a full refund of the contract amount excluding setup fees and overages.
Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the InterNIC.
This policy does not apply to any additional services such as overages, disk space, pop accounts, sub-accounts, Domain Parking accounts, etc. It does not also apply to reseller accounts or any fees associated with these accounts.
Accounts cancelled/terminated by X9 for violating our Service Policies do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, warez, you will not be given any refund.
To receive a full refund you must let us know why you are not satisfied. This collation of information is used to improve and provide the highest quality service possible for our present and future customers. To receive a full refund, submit a cancellation request from within your Customer Portal here. Any cancellation request will be effective upon receipt.
99.9% Overall Uptime Guarantee
X9 Web Hosting offers a 99.9% Uptime Guarantee, covering all Web sites hosted on our servers. In the event that your web site is not available for more than 99.9% in any calendar month, X9 will credit the following month's service fee according to the chart to the left.
You must request credit by contacting our billing department. Maximum credit shall not exceed the monthly service charge for the affected month. Service credits issued for downtime are automatically applied to future invoices, and do not have a cash value. Accounts must be in good financial standing and not in violation of our Web Hosting Terms Of Service.
Please note our uptime guarantee does not include downtime that is beyond X9's reasonable control, including but not limited to: upstream network outages, internet backbone congestion, and facility power failures. Scheduled maintenance does not qualify for our uptime guarantee.
Price Lock Guarantee
On top of our 99.9% Uptime Guarantee and 30 Day Money Back Guarantee, X9 Web Hosting promises to never increase the price of any web hosting package you sign up for. Your original web hosting price will remain locked for as long as you stay with us. This is a price protection guarantee that few companies offer.
X9 Web Hosting also promises not to decrease any benefits like diskspace or bandwidth after you sign up with us.
Historically our prices have been known to drop while the benefits, like more bandwidth, increase. As X9 Web Hosting grows, many customers will continue to see more benefits and value added to their website packages. Your package price will never increase but on the other side of things, if we ever lower our prices on any of our hosting packages you package price will decrease as well.
Try finding another host that offers such rock solid guarantees. Most hosts
IF they even provide a guarantee at all, only cover network outage and
will not touch a hardware guarantee much less an unconditional blanket guarantee
like the one offered by X9.
This is new thinking in the hosting world
and a new level of service invented by X9 Web Hosting. Try X9 today
and make the change to reliability, support and performance that you should
demand from a web host.